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Refunds/Returns. Warranty Policy.

If you experience a problem with a product please immediately contact CuddleLee Creations to discuss a mutually agreeable solution. Contact is preferred via email CuddleLeeCreations@hotmail.com or private message the CuddleLee Creations Facebook page.

Returns are only accepted for faulty items – no refund or exchange will be offered for change of mind. Options of refund or replacement are discretionary, dependent on the severity of the fault and subject to operational considerations. All items must have been cared for properly or as specified in the files sections for this warranty to be valid. Normal wear and tear and uses other than intended are not covered by this warranty. Please recheck spelling and details provided for your customised order before your order is processed as there is no refunds or replacements where errors have been made by you over the internet. If there is an error please contact CuddleLee Creations asap to have this rectified prior to final work commencing.