CuddleLee Creations offers shipping across Australia based on the current postal rates, and costs of packaging through Australia Post. Express postage maybe available on request to areas within Australia Posts express zones. Tracking Numbers will be provided for all packages sent out.
CuddleLee Creations is able to post to New Zealand and International destinations. Please contact for a quote on shipping charges.
As soon as your order is received through to CuddleLee Creations your order request will be processed however full payment is required before work will commence on your custom items.
Here at CuddleLee Creations always endeavour to have your order completed and ready to be posted within 7-10 business days. If an order is required urgently by certain date please message CuddleLee Creations to discuss an express order arrangement.
Products are all shipped via Australia Post Business Postal Service. CuddleLee Creations will endeavour to post Orders within 7-10 business days of completion of your order.
Draft photos prior to commencement will be emailed or Facebook messaged to your inbox as well as another image supplied upon completion. Please advise CuddleLee Creations if you do not wish for your images of your item(s) to be shared on the internet. Full terms and conditions can be found on CuddleLee Creations Facebook page.
Refunds/Returns. Warranty Policy.
If you experience a problem with a product please immediately contact CuddleLee Creations to discuss a mutually agreeable solution. Contact is preferred via email email@example.com or private message the CuddleLee Creations Facebook page.
Returns are only accepted for faulty items – no refund or exchange will be offered for change of mind. Options of refund or replacement are discretionary, dependent on the severity of the fault and subject to operational considerations. All items must have been cared for properly or as specified in the files sections for this warranty to be valid. Normal wear and tear and uses other than intended are not covered by this warranty. Please recheck spelling and details provided for your customised order before your order is processed as there is no refunds or replacements where errors have been made by you over the internet. If there is an error please contact CuddleLee Creations asap to have this rectified prior to final work commencing.