If your questions aren’t answered below, please contact us at email@example.com
How long does shipping take?
Once CuddleLee Creations has received full payment for your order our aim is to complete all orders within 7-10 business days and then posted via Australia Post Business Postal Service & Send facility within 2 business days after completion of work.
CuddleLee Creations offers shipping across Australia based on the current postage rates and cost of packaging through Australia Post Click and Send facility. Express postage is available upon request to areas within Australia Post express zones. Tracking numbers will be provided for all packages sent out.
CuddleLee Creations is able to post to New Zealand and International destinations. Please contact for a quote on these shipping charges. You are able to request to have your order shipped to PO boxes, work place addresses. If you wish your order to be shipped to a hospital please contact CuddleLee Creations first to ensure that your order will still arrive in time whilst the recipient is still in the hospital as shipping/delivery can take some time to get there.
Can I see a design proof first for a custom order?
Yes, with all custom orders that are placed, once your payment has been received/cleared I will contact you with a design proof before any stitching commences. Please check this over carefully ensuring that all details are correct, layout is fine, and your happy with the thread color choices (up to 5 colors is preferred for font designs) Your item will only be created once CuddleLee Creations has received confirmation back from you that you are happy with the design proof .
Another image will be supplied upon completion of your order. Please advise CuddleLee Creations if you do not wish for your images of your item(s) to be shared on the internet.
Im ordering for someone else Im not sure what to get, are Gift Vouchers available?
Yes, CuddleLee Creations do have the option of providing gift vouchers upon request. Please send an email enquiry to firstname.lastname@example.org once payment has been received a gift voucher to the amount specified will be issued. CuddleLee Creations is also happy to discuss gift options with you and provide some examples if you do want to purchase an actual gift but just not totally sure what to choose. Here at CuddleLee Creations every item created is made with a lot of thought, research and correspondence with the customer to ensure every item is made just perfect to what was envisioned.